Service/Support

Were watching the net so you don't have to

Hundreds of new Internet sites with inappropriate content are brought online weekly. The Comsift staff constantly monitors for these new sites and adds them to our Blacklist daily. Depending on the Download Plan purchased, the ComSifter updates the list on either a daily or weekly basis, ensuring that these sites are added to the filtering system.

Download Plans

We offer two Download Plans with ComSifter.

Standard Weekly Plan (yearly)

• Web/email support.

• Weekly update of the Blacklist.

Premium Daily Plan (yearly)

• Web/email support.

• Daily update of the Blacklist.

Options

• Installation Phone Support

• Premium Phone Support.

Please visit our Purchase Page for pricing on these plans and options.

Support Operations

• Our support hours are 8:00 a.m. until 5:00 p.m., Pacific Time, Mon - Fri.

• Our support telephone number is 866-875-1254 x 702.

• You may reach us by email at support@comsift.com. We will respond within 24 hours to all email inquiries.

 

 

How it works

We constantly monitor the Internet for addresses that are not on our Blacklist. Even though ComSifter will catch 98% of these sites with CSphrase Filtering Technology, we strive to catch the remaining 2%.

After a site is reviewed and deemed inappropriate it is added to our Blacklist. Our Blacklist is then updated before midnight daily.

Each ComSifter connects to the Internet after midnight and downloads the new list.

When you, your students, staff and employees arrive in the morning everyone is protected from the latest blacklisted sites.           

 

 

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